Privacy Policy
Last updated: 1 March 2026
Luckily Entertainment Ltd ("Luckily", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website luckily.co.uk and use our services.
1. Information We Collect
We collect information you provide directly to us, including your name, email address, phone number, postal address, date of birth, and payment information when you create an account or enter competitions. We also collect information automatically when you use our website, such as your IP address, browser type, referring URL, and pages visited.
2. How We Use Your Information
We use your information to: operate and maintain our competition platform; process your competition entries and payments; notify you of draw results and prizes; communicate with you about your account, competitions, and promotional offers (where you have opted in); comply with legal obligations; prevent fraud and maintain security; and improve our services.
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with: payment processors to complete transactions; delivery services to dispatch prizes; legal authorities when required by law; and service providers who assist in operating our platform (under strict data processing agreements).
4. Data Security
We implement industry-standard security measures to protect your personal data, including SSL encryption, secure payment processing, regular security audits, and access controls. While we strive to protect your information, no method of transmission over the internet is 100% secure.
5. Cookies
We use cookies and similar technologies to enhance your experience, analyse website usage, and deliver targeted content. You can control cookie preferences through your browser settings. Essential cookies are required for the website to function and cannot be disabled.
6. Your Rights
Under the UK GDPR, you have the right to: access your personal data; rectify inaccurate data; erase your data (right to be forgotten); restrict processing; data portability; object to processing; and withdraw consent. To exercise any of these rights, contact us at privacy@luckily.co.uk.
7. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. After account closure, we retain certain data for up to 6 years to comply with legal, tax, and regulatory requirements. Anonymous, aggregated data may be retained indefinitely for analytics.
8. Children
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected data from a minor, we will take steps to delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by email or by posting a prominent notice on our website. Your continued use of our services after changes take effect constitutes acceptance of the updated policy.
10. Contact Us
For any questions about this Privacy Policy or our data practices, contact our Data Protection Officer at privacy@luckily.co.uk or write to: Luckily Entertainment Ltd, 120 City Road, London EC1V 2NX.